Refund policy

We are unable to offer refunds, all orders are final.

 

All refunds if issued will be in a form of a store credit.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Additionally gift cards are none refundable, non returnable items.

 

To start a return, you can contact us with pictures, and/or videos at info@delvcruz.com within 48 hours of receiving the item. Our customer service will respond to you within 1-2 business days.

If your return is accepted, we’ll contact you and process, and a gift card will be issued, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. We are not responsible for loss of package or stolen packages. We will not issue return credit without proof of receipt and delivery. You may be responsible for covering shipping costs for return items and shipping charges must be prepaid.

You can always contact us for any return question at info@delvcruz.com.

Returnable Items

Items must be unworn, unwashed, uncut and unstyled (free of any stains from makeup, spray, glue or wear) and with the product's package attached.

The incorrect items sent to us will be discarded upon receipt. We reserve the rights to solely define, limit, refuse, and/or reject returns from customers at any time due to:

• With an irregular or excessive return history, or involving worn, altered, laundered, damaged or missing items, etc

• Potential fraudulent or criminal activity.

 

In these situations, our team will reach out to discuss the situation and work with you to either resolve the issue or determine if we need to refuse service going forward. While we never want to reject a customer, we must ensure the safety, welfare, and comfort of all our customers across the globe.

Cancel
You can cancel/change your order before your order packed in our warehouse (2 hours upon payment).

Store Credit 
We will notify you once we’ve received and inspected your return, and let you know if the return was approved or not. If approved, you’ll be issued a gift card to the email provide. Please remember check your spam email.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@delvcruz.com.

Unfortunately, we cannot accept returns on sale items or gift cards